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Number porting

Keep your existing phone number

Already have a business number your customers know? Bring it with you. We handle the porting process — you keep the number, gain all our features, and your callers won't notice a thing.

Request a port
How it works

Four simple steps to port your number

1

Tell us your number

Contact us with the number you want to port and your current provider's details.

2

We submit the request

We handle the paperwork with your current provider. You'll need to authorise the transfer.

3

Set up your system

While the port is processing, set up your extensions, voicemail, and routing so everything's ready.

4

Go live

On the porting date, your number switches over seamlessly. Calls start arriving on your new system.

What can be ported

Number types we support

01/02 local numbers

Geographic numbers from any UK area code.

5–10 working days

0333 national numbers

Non-geographic national rate numbers.

5–10 working days

0800 freephone numbers

Freephone numbers from any provider.

7–15 working days

Timescales depend on your current provider. We'll keep you updated throughout the process.

Porting FAQ

Will there be any downtime? +
We aim for zero downtime. The switch typically happens within a few seconds during the porting window. In rare cases, there may be a brief interruption of a few minutes.
Do I need to cancel with my current provider? +
No — do not cancel your existing service before the port completes. Cancelling early could cause you to lose the number. The port process handles the transfer automatically.
Is there a charge for porting? +
We do not charge for incoming ports. Your current provider may charge an early termination fee if you are in a contract — check with them first.
Can I port multiple numbers at once? +
Yes. Contact us with the list of numbers and we will submit them together. Batch ports may take slightly longer.
What if my port is rejected? +
Ports can be rejected if the details don't match your current provider's records (name, address, account number). We'll let you know what needs correcting and resubmit.
Can I use my number while the port is processing? +
Yes. Your number stays active with your current provider until the port completes. There's no gap in service.

Ready to port your number?

Get in touch and we'll start the process. Most ports complete within 5–10 working days.

Contact us to start